the This page contains answers to many of customers’ most common questions.

Don’t see what you’re looking for? Give us a call during normal business hours and a member of our team will be happy to help.

About our Business

What are your hours?

• We are available by phone Monday through Friday, from 8:00 AM to 4:00 PM.

Where are you located?

• We have two offices to conveniently serve you:
  • Wintersville, OH: 121 Springdale Ave, Wintersville, OH 43953
  • St. Clairsville, OH: 103 Plaza Dr Suite c, St Clairsville, OH 43950

What is your phone number?

• Wintersville Office: +1 (740) 264 4362
• St. Clairsville Office: +1 (740) 650-5312

Do you offer free estimates?

• We offer free estimates for new garage door installation quotes. For repairs to your existing door, we do charge a have a small service fee.

Do you use subcontractors?

• No, we never hire contractors. All of our installers are directly employed by Wayne Door Sales.

Purchasing a Garage Door for Your Home or Business

Can my garage door be replaced in the winter?

• Yes, the time that the garage is exposed to the cold is minimal since the new sections can be stacked while completing installation of the finished product. Winter time often exposes faults in doors that cause them to fail at keeping the elements out, and they need to be replaced.

What types of garage doors does Wayne Door Sales install?

• We exclusively stock Wayne Dalton garage doors. Wayne Dalton offers doors in a variety of colors and stayles – with or without windows, glass or windowless, insulated or non-insulated. If you have specfiic questions, give us a call and our experts will recommend the perfect door for you.

What type of garage door is best for insulation?

• Insulated steel doors with polyurethane insulation offer the highest density and  thermal efficiency value.

What are the benefits of a smart garage door opener?

• A smart opener allows remote control via smartphone, provides security alerts, and can integrate with smart home systems, making it a convenient upgrade.

Maintaining & Operating Your Garage Door

How often should I service my garage door?

• It’s recommended to perform maintenance at least once every other year by a professional. This includes lubricating moving parts, checking the balance and weatherstripping, as well as inspecting cables and springs for wear.

How often should weatherstrip and bottom seals be replaced?

•  Vinyl seals typically shrink or dry-rot after five- ten years and should be replaced when they are no longer flexible and sealing the door.

What’s the average lifespan of a garage door?

• This largely depends on the type of garage door. A quality door should last at least (20 – 30) years or longer. The springs will need to be replaced, based on use, but on average, every ten to fifteen years.

Which items on a garage door wear out most commonly?

• Rollers, bearings, hinges, cables, weatherstripping, and springs are all wear items on a garage door. The Garage door opener also can wear out given time.

How do I know if my garage door springs are broken?

• Signs include a gap in the spring, difficulty opening the door, the door feeling heavy, or visible signs of wear and tear.

Can I replace one panel of my garage door, or do I need a whole new door?

• In many cases, individual panels can be replaced, but the availability and cost depend on the door’s model and age.

How do I reset my garage door opener?

• Typically, you need to locate the reset button on the opener and follow the manufacturer’s instructions, but it may vary by model.

Still have questions? Give us a call!